Claims
Fast and professional warranty claims handling
We apologize if you're experiencing an issue. Please follow the steps below to determine the necessary course of action. Our Customer Service and Claims teams are dedicated to supporting you.
Step 1: Do you have cover with Build Warranty?
Do you have Build Warranty documentation?
If you think you have Build Warranty cover but have never been provided with any documentation, please check with your builder or your conveyancer to confirm that you have cover with us. Normally, you would have received a policy document and insurance certificate.
When was your property built?
Build Warranty usually lasts for 10 years from the date the first owner completed the purchase of the property.
Important Information
Claims should be reported as soon as you become aware of a potential defect. Delays in reporting may affect your claim. Emergency issues should be reported immediately by phone.
Claims Helpline
Mon-Fri 9am-5:30pm
For urgent claims or immediate assistance, please call our dedicated claims team.
020 3966 5409Claim Enquiry Form
Send us your details and we'll be in touch
