Home Buyer Support
Everything you need to know about your new home warranty
Understanding Your Warranty
What's Covered
Your warranty protects against major structural defects for 10 years, including foundation issues, load-bearing walls, and roof structure problems.
Your Documentation
Keep your warranty certificate, building plans, and inspection reports safe. You'll need these if you ever make a claim or sell your home.
Coverage Timeline
Years 1-2: Builder's Warranty
The builder is responsible for fixing any defects in materials, workmanship, or compliance with building regulations. Report issues promptly to your builder.
Years 3-10: Structural Warranty
Coverage for major structural defects that affect the stability of your home. Claims are made directly to Build Warranty Insurance Services Ltd.
Frequently Asked Questions
Need More Help?
Our home buyer support team is here to answer any questions about your warranty. We can help you understand your coverage, explain the claims process, or provide copies of your documentation.