Consumer Code
Our commitment to quality standards and consumer protection
Learn about the Consumer Code and your rights as a homebuyer
Responsibilities as the Developer
The New Home Warranty Code establishes comprehensive guidelines and standards that developers must follow when selling new homes. These requirements ensure transparency, fairness, and exceptional customer service throughout the entire home-buying journey.
Developer Portal Access
Access your client portal to view detailed compliance requirements and manage your projects
The Homebuyers' Rights
Homebuyer rights under the New Home Warranty Code. These rights are designed to ensure fairness, transparency, and a high standard of customer service throughout the home-buying process.
Pre-Purchase Information
• The right to receive clear and accurate information about the property, including specifications, location, price, and expected completion date
• The right to be informed of any limitations on the use of the property, such as restrictions or covenants
Reservation Agreement
• The right to receive a fair and transparent reservation agreement outlining terms, conditions, reservation fees, and refund policies
• The right to understand the timeline for the reservation and purchase process
Contracts
• The right to receive a clear and fair contract including all terms, payment schedules, and details of any incentives or discounts
• The right to have sufficient time to review and seek legal advice before committing
Home Demonstrations
• The right to request and receive a demonstration of the property's features, systems, and appliances before completion
• The right to be educated on how to operate and maintain the home's features and systems
Completion and Handover
• The right to be informed of the expected completion date and any potential delays
• The right to a clearly defined date for legal completion and key handover
• The right to participate in a final inspection and walkthrough to address any outstanding issues
Customer Service
• The right to access effective procedures for handling customer inquiries, complaints, and issues
• The right to a designated contact point for reporting problems or seeking assistance
After-Sales Service
• The right to have any defects, issues, or snags addressed in a timely and efficient manner after moving in
• The right to have warranties and guarantees honoured, including those from third-party organizations
Dispute Resolution
• The right to access a transparent and accessible dispute resolution process for resolving any disputes during or after the purchase
Builder's Insurance
• The right to receive information about the builder's insurance coverage and how it applies to the property
Feedback and Review
• The right to provide feedback on your experience with the developer and the property
• The right to have feedback used to improve customer service and the overall buying process
These rights are essential for consumers to have confidence in the purchase of a newly built home and to ensure that developers meet certain standards of fairness and quality. Consumers should be aware of these rights and how to exercise them throughout the home-buying process to protect their interests and seek redress if necessary.
Helpful Resources & Guides
Download our comprehensive guides to help you understand your rights and responsibilities
Home Buyers Guide
Essential information for new home buyers
New Home Warranty Code
Complete New Home Warranty Code document
Snagging Guide - House
Property inspection checklist for houses
Snagging Guide - Apartment
Property inspection checklist for apartments
