Privacy Policy

1. Introduction

This Privacy Policy applies to this website: www.buildwarranty.co.uk, operated by Build Warranty Insurance Services Ltd, registered in England and Wales (Company No. 11744465), with its registered office at 7–8 Delta Bank Road, Gateshead, Tyne & Wear, NE11 9DJ. This policy explains how we handle personal information collected through our website and other channels.

While Build Warranty primarily processes business-related information, some personal data (such as names, email addresses, and direct contact details of business representatives) may be collected as part of our commercial activities.

2. Legal Framework

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). This policy explains how we process, store, and protect personal data, and describes the rights of individuals under UK data protection law.

3. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contract – to provide warranty, insurance, and related services.
• Legal obligation – to comply with regulatory and statutory requirements.
• Legitimate interests – to manage relationships, improve our services, and communicate with business clients.
• Consent – when you have explicitly given permission for specific uses, such as subscribing to marketing communications.

We only process personal data where it is necessary for our legitimate business purposes or to fulfil our contractual obligations.

4. Use of Cookies

Our website displays a cookie consent banner allowing you to manage preferences in accordance with PECR and UK GDPR. You can withdraw consent at any time. Cookies help us personalise content and improve website functionality. We do not use cookies to collect or store personally identifiable information.

5. Website Visitor Tracking

We use analytics software to understand how visitors use our website. This may include cookies that track engagement and usage. These do not store personal information and are used to enhance user experience.

6. Downloads & Media Files

Any downloadable files provided on this website are accessed at the user's own risk. While all efforts are made to ensure safety, users should verify authenticity using anti-virus software or equivalent tools.

7. Contact & Communication

Your information is kept private and stored securely for as long as necessary. We only share personal data with third parties where it is strictly required for the administration and delivery of warranty, insurance, or related services. These third parties may include insurers, surveyors, underwriters, or technical consultants. All third parties are bound by confidentiality and data processing agreements to ensure compliance with the UK GDPR. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

8. Email Marketing

We may contact business clients and professional contacts with information about our services, updates, or related offerings where we have a legitimate interest in doing so, in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

You can choose to opt out of receiving such communications at any time by emailing compliance@buildwarranty.co.uk or using the unsubscribe link included in our emails. We do not sell, rent, or share personal data with third parties for independent marketing purposes.

9. External Website Links & Third Parties

Where our website links to external sites (such as insurers or brokers), we are not responsible for their privacy practices. We encourage users to read each third party's own Privacy Policy before submitting personal information.

10. Social Media Policy

We maintain official profiles on social media platforms. Users are advised to verify authenticity before interacting and should not share sensitive data through these channels. We will never request passwords or financial information via social media.

11. Data Retention

We retain personal data only for as long as necessary to fulfil contractual, legal, or regulatory obligations. After this period, data is securely deleted or anonymised. Retention periods vary depending on the nature of the services, contractual obligations, or applicable legal requirements.

12. Your Rights

Under the UK GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your data. You also have the right to data portability and to withdraw consent at any time. You may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Where personal data is transferred outside the UK, Build Warranty ensures that such transfers are protected through appropriate safeguards and in accordance with UK GDPR.

Build Warranty will only use personal data to deliver our services and to communicate directly with clients and business partners. We do not disclose personal data to unrelated third parties. Data is processed securely and only for legitimate business purposes.

13. Contact Details

For any questions, concerns, or to exercise your data protection rights, please contact our Compliance Team:

• Email: compliance@buildwarranty.co.uk
• Phone: 0800 520 0155
• Address: 7–8 Delta Bank Road, Gateshead, Tyne & Wear, NE11 9DJ

14. Resources & Further Information

• UK GDPR – Information Commissioner's Office (ICO)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• ICO Guidance on Marketing and Cookies
• Twitter, Facebook, Google, LinkedIn, and Mailchimp Privacy Policies